Terms & Conditions

Privacy Notice

Countryside Pet Supply Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.countrysidepet.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

   - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

   - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
   - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers) , email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Contacting by email csps@countrysidepet.com

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS
The Site is not intended for individuals under the age of 16.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at csps@countrysidepet.com or by mail using the details provided below:

 2813 US Hwy 160, West Plains, MO, 65775, United States

Shipping Policy 

You can trust that your order will be quickly processed and safely delivered. Most orders are processed and shipped within 1 business day.

We can ship products anywhere in the United States using the shipping method of your choice. 

When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipments' destination.

Our shipping charges are determined by the total weight of your order and the method of shipping - UPS or USPS - you have chosen.

Any item with free shipping will be shipped by the carrier of our choice.

International orders and all orders outside the 50 States will incur additional shipping charges. If you would like a shipping quote, please email your location (along with a postal code) and the items you wish to purchase to csps@countrysidepet.com. You will receive a quote within the next business day. All international orders are shipped with USPS International. The customer is responsible for any customs, duties or taxes.

Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options

Some products, such as aerosol products, cannot be shipped by air and they are marked by the "ORM-D" Symbol. 

Return Policy

We stand behind the quality of all our products.

Unfortunately, we have had customers buy items only to use them and return them when they no longer need them, consequently we have created a return policy for all legitimate returns. 

If for any reason you are not completely satisfied with a product, simply return it within 30 days from the date of delivery to countrysidepet.com for a no hassle exchange or return. We will replace or refund the purchase price (less any shipping & handling charges if the order is not a countrysidepet.com mistake) by crediting your credit card only. All returned merchandise must be in original unused condition with all manufactured accessories. All warranty cards must be left blank. Original merchandise box must not be defaced or altered in any way. 

ALL returns MUST receive a RETURN AUTHORIZATION (RA) NUMBER prior to returning an item. The RA number can be obtained by emailing us at csps@countrysidepet.com. If we receive an item without the proper authorization number, we will NOT issue any type of credit and we will dispose of the product. 

Please notify us, by E-Mail only, to obtain a RETURN AUTHORIZATION (RA) NUMBER. Please do not telephone us for a return authorization number - we need the date and item verification that is available only on E-Mail (csps@countrysidepet.com). We will not accept any returns without a valid RA number. 

Purchaser is responsible for shipping to our returns department. 

All merchandise that is returned, unless defective or due to our shipping error, is subject to a 20% re-stocking fee. We have found this necessary due to the fees that are charged to the merchant (us) by the credit card companies - not only for the initial charge but for the credits when issued. We can no longer absorb this expense when you change your mind about a product and return it or refuse the shipment. There is no re-stocking fee if you receive a faulty or defective item, and there is no re-stocking fee if we made an error and shipped the wrong item. 

We recommend our customers use a form of traceable delivery (tracking number or delivery confirmation). Also when returning an item, it is a good idea to ensure the package, we can't be held responsible for lost packages. All returns that are issued the proper Return Authorization number must be returned within 14 days of receiving your RA number. Refund will not be issued for items returned without RA's or received after 14 days of the RA being issued.

Faulty or defective merchandise:

If an item is faulty or defective, we will replace the item with a new identical item providing the item is returned within 30 days from the date of delivery. Once the 30 days have passed, you must follow the manufacturer's policy.