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1-800-313-5737We stand behind the quality of all our products.
We will accept returns within 30 days of receiving the item.
If for any reason you are not completely satisfied with a product, simply return it within 30 days from the date of delivery to countrysidepet.com for a no hassle exchange or return. We will replace or refund the purchase price (less any shipping & handling charges if the order is not a countrysidepet.com mistake) by crediting the method of payment used to make the purchase. All returned merchandise must be in original unused condition with all manufactured accessories. All warranty cards must be left blank. Original merchandise box must not be defaced or altered in any way.
ALL returns MUST receive a RETURN AUTHORIZATION (RA) NUMBER prior to returning an item. The RA number can be obtained by emailing us at csps@countrysidepet.com. If we receive an item without the proper authorization number, we will NOT issue any type of credit and we will dispose of the product.
We will not accept any returns without a valid RA number.
Purchaser is responsible for shipping to our returns department.
All merchandise that is returned, unless defective or due to our shipping error, is subject to a 20% re-stocking fee. There is no re-stocking fee if you receive a faulty or defective item, and there is no re-stocking fee if we made an error and shipped the wrong item.
Returns are generally processed within one business day of receiving the item back at our facility. Once the refund is processed it can take 3-5 business days in order for your refund to be credited back to you by your card holder.
We recommend our customers use a form of traceable delivery (tracking number or delivery confirmation). Also, when returning an item, it is a good idea to insure the package, we are not responsible for lost packages. All returns that are issued the proper Return Authorization number must be returned within 14 days of receiving your RA number. Refund will not be issued for items returned without RA's or received after 14 days of the RA being issued.
Faulty or defective merchandise:
If an item is faulty or defective, we will replace the item with a new identical item providing the item is returned within 30 days from the date of delivery. Once the 30 days have passed, you must follow the manufacturer's policy.